01
Mailbox account changes
Assist with a routine new mailbox, alias or simple forwarding setting in Hostinger Email within the client's plan limits.
BUSINESS EMAIL / OPTIONAL ADMINISTRATION
Keep the inbox.
Lose the admin headache.
Routine business email changes do not need to be another technical project. DA SILVA MEDIA offers limited optional administration for client-owned Hostinger Email accounts — with the scope and costs agreed from the start.
MONTHLY SCOPE / 001
Small, planned tasks. Clear boundaries.
The standard administration plan is for businesses that want help with occasional account changes, not a replacement for Hostinger's hosting support.
OPTIONAL EMAIL ADMINISTRATION
R249per month, from
One routine request per month, up to 20 minutes of remote administration.
- Work arranged at an agreed time; not on-call support
- Unused monthly time and requests do not roll over
- Tasks beyond the limit require a separate quotation
- Available for suitable Hostinger Email accounts after a setup review
- Client-owned hosting, licences and domain renewals are separate
Indicative starting fee. We confirm eligibility, capacity, any applicable taxes and the written scope before accepting work.
TYPICAL REQUESTS / 002
What routine administration can cover.
02
Account access guidance
Help an authorised account owner navigate password resets, security options and documented recovery procedures.
03
Device and app settings
Provide routine guidance for a compatible email app or existing device when the issue is within the agreed administration scope.
04
DNS settings review
Review basic email authentication records where appropriate; planned changes require client approval.
The plan covers a maximum of one agreed routine request each month. It does not include every example above in the same month. We will confirm whether a request fits the plan before starting.
NOT INCLUDED / 003
What still needs separate support.
Unlimited or emergency support
There is no 24/7 service desk, emergency response promise or guaranteed turnaround time.
Host and network outages
Hostinger service outages and infrastructure problems must be handled by Hostinger; local network problems remain outside the plan.
Complex delivery investigations
Spam filtering, blocked sending, reputation problems and deliverability remediation require separate assessment and may need Hostinger escalation.
Data recovery and migrations
Restoring deleted mail, migrating historical mailboxes, moving providers or managing devices at scale is not part of the routine plan.
Hosting and licence charges
Domains, mail subscriptions, storage upgrades and additional-user licences remain the client's responsibility.
ACCOUNT OWNERSHIP / 004
Your account stays yours.
We favour client-owned domains, email subscriptions and administrator accounts. You keep control of your renewals and your business data, and authorise only the configuration work that you need.
Secure account access and any necessary data-processing terms are agreed before work begins. Do not include passwords, recovery codes or confidential mailbox content in a website form, email enquiry or WhatsApp message.
For businesses that have not yet set up professional email, start with our once-off business email setup service.
GET THE RIGHT HELP
Not sure what your inbox needs?
Tell us about your Hostinger Email account and the specific issue or change. We will confirm whether it fits routine administration or requires a separate quote.